Frequently Asked Questions
Everything you need to know about your Acler experience.
What is the standard shipping timeframe for orders?
Domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location, generally ranging from 5-10 business days.
How do I initiate a return or exchange?
We offer a 14-day return policy for full-priced items. To start a return, please visit our online Returns Portal with your order number and email address to generate a shipping label.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and flexible payment options via Afterpay.
How can I ensure I am selecting the correct size?
Each product page features a detailed Size Guide. As Acler garments often feature intricate draping and tailoring, we recommend following the specific measurements listed for the best fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. We can only make changes or cancellations if the order has not yet been dispatched. Please contact our support team immediately for assistance.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local duties and taxes, which are the responsibility of the customer upon delivery.